We provide, barring different agreement of more or less, a maximum warranty of 2 years on our products. The warranty takes effect on the day that the product is purchased from an official commercial partner of JARDINICO Parasols (date of invoicing). The warranty applies to production and/or materials errors, caused by normal use. The product shall not be replaced in its entirety if a defective part and/or component can be replaced.
JARDINICO Parasols shall by no means be held to provide a warranty if the defects are the result of improper or incorrect use by the final user.
EXCEPTIONS TO THE WARRANTY
The warranty applies to production and/or materials errors, caused by normal use. The product shall not be replaced in its entirety if a defective part and/or component can be replaced. This warranty does not cover defects caused by incorrect assembly, defects as a result of changes by the buyer, intentional damages, incorrect use, abuse or negligence, not buying an associated base or ground anchor and normal wear and tear as a result of ageing and labour or assembly costs.
Our company reserves the right to remove a model from our collection at any time and without prior notice. All our spare parts remain in stock up to 2 years after the product has been discontinued.
If the buyer establishes not to dispose of user instructions or user instructions that are unclear to the buyer then the buyer must report this immediately when making the purchase. If the buyer proceeded with installation of the purchased product, without the said notification, then the warranty expires.
Products purchased during the sale before the end of a collection are never replaced or repaid. Parasol ribs fall outside the present warranty.
DAMAGE DUE TO WIND DOES NOT FALL UNDER OUR LIMITED WARANTY.
Natural disasters (including but not limited to wind, hurricanes, tornadoes and storms) and natural aspects of the ageing process do not fall under this warranty and are therefore not qualified as a defect. Not a single parasol, regardless of the size or the weight, can be left unattended in an open position. In case of windy circumstances it is recommended to close the parasols, to remove them from their base and to store or position them horizontally. This shall reduce the chance of damage to your parasol and other possessions or belongings.
The warranty does not cover discolouration, the bleeding of colours, changes in textures, scratches, breaks in or damages to lacquer due to use and/or defective maintenance / incorrect use. This enumeration is not exhaustive.
In due course natural teak turns grey. The surface may show discolouration. Appropriate treatments are available to ensure that the parasols retain their original appearance. Do not let dirt accumulate at the base. It is recommended to clean with mild soap and water. Never leave the base of the parasol standing in water. In case of use at the beach or an indoor pool salt and chlorine may accumulate on the powder coating and affect the finishing. To make sure that the base continues looking its best, you can best store it if it is not being used for a longer period of time.
The buyer expressly acknowledges to be informed of the above and also acknowledges that they cannot be qualified as a defect within the meaning of Section 1649ter of the Belgian Civil Code.
The buyer moreover expressly acknowledges to have been informed of the fact that during the treatment of fabrics and metals colour differences may occur. The mere establishment of these kinds of colour differences shall never give cause to refusal of a delivery, unless the contrary was stipulated in advance and in writing.